Terms & Conditions

1. Introduction

These Terms and Conditions govern the provision of services by Dom Dom Drainage Services (“we”, “us”, “our”) to customers (“you”, “the client”). By requesting or accepting our services, you agree to these Terms and Conditions.

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2. Services

Dom Dom Drainage Services provides professional drainage solutions including, but not limited to:

• Drain unblocking

• Drain cleaning and jetting

• CCTV drain inspections

• Sewer line clearing

• Drain maintenance services

All services are carried out using professional equipment and industry-standard methods.

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3. Quotations and Estimates

Any quotations or estimates provided are based on the information available at the time. In some cases, the exact cause of a drainage problem may only be identified after inspection.

If additional work is required beyond the original estimate, we will inform you and obtain approval before proceeding where possible.

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4. Payment Terms

Payment for services is due upon completion of the work unless otherwise agreed in advance.

We may accept various payment methods including cash, bank transfer, or other agreed payment methods.

Late payments may result in additional charges or suspension of further services.

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5. Access to Property

The client is responsible for providing safe and reasonable access to the property and drainage system where work is required.

If access is restricted or unsafe, we may not be able to complete the work until conditions allow safe operation.

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6. Drainage Conditions and Limitations

Drainage systems may be affected by factors beyond our control, including:

• Structural pipe damage

• Tree root intrusion

• Collapsed or deteriorated pipes

• Poor system design or previous repairs

While we aim to resolve drainage issues effectively, some problems may require additional repair or excavation work that is not included in standard drain cleaning services.

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7. Liability

We take reasonable care when performing all services. However, Dom Dom Drainage Services cannot be held responsible for:

• Pre-existing damage within drainage systems

• Structural failures discovered during or after service

• Damage caused by previously unknown underground conditions

Our liability is limited to the value of the services provided.

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8. Emergency Services

We may offer emergency drainage services outside normal working hours. Emergency call-outs may be subject to additional fees.

Response times may vary depending on location, traffic conditions, and service demand.

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9. Cancellations

If you need to cancel a scheduled appointment, we kindly request that you notify us as early as possible.

Late cancellations or missed appointments may be subject to a call-out fee.

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10. Health and Safety

Our technicians follow health and safety procedures when operating equipment and performing drainage work.

Clients are asked to keep a safe distance from work areas and equipment during service.

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11. Privacy

Any personal information provided when contacting us or requesting services will be used solely for the purpose of providing our services and communicating with you.

We do not sell or share personal data with third parties except where required by law.

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12. Changes to Terms

Dom Dom Drainage Services reserves the right to update these Terms and Conditions at any time. Updated terms will be published on this website.

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13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Dom Dom Drainage Services

Phone: +356 99289001

Service Area: Malta